Refund Policy
ALL SALES ARE FINAL
ESPECIALLY PEAK SEASON ( MONTH OF DECEMBER ) ALL ORDERS ARE PROCESSED AS SOON AS THE PURCHASE/ NO REFUNDS WHATSOEVER WILL BE FULFILLED
INCORRECT SHIPPING INFORMATION WILL RESULT IN A MISSING PACKAGE.
WE DO NOT ACCEPT ANY RETURNS/ OR EXCHANGES
( in the case of an exception with malfunctioned items etc, customer is responsible for costs of returned items )
ORDERS THAT ARE MISSING OR HAVE ANY MALFUNCTION PROBLEMS HAVE 14 DAYS AFTER THE ITEMS BEEN ORDERED OR DELIVERED TO REACH OUT. IF EXCEEDED THE 14 DAYS WE WILL NO LONGER REPLACE/RESEND ITEM.
ORDERS WITH INVALID INFORMATION CAN NOT BE REFUNDED ONCE FULFILLED.
WE DO NOT REFUND/REPLACE ORDERS THAT ARE LOST, STOLEN, OR DAMAGED BY THE CARRIER
IF AN ORDER IS LOST BY THE CARRIER A NEW PARCEL CAN BE SENT ALONG WITH PROOF FROM THE CARRIER THAT ITEMS WERE LOST IN TRASNIT. (CARRIER RESPONSE MAY TAKE WEEKS)
WE ARE NOT RESPONSIBLE FOR STOLEN PACKAGES
ORDERS THAT HAVE NOT BEEN FULFILLED WITHIN THE PROCESSING TIME ARE ELIGIBLE FOR A REFUND. UNLESS PAYMENT INSTALLMENTS WERE USED ( SHOP PAY or AFTERPAY )
ORDERS USED WITH ANY TYPE OF DISCOUNT/ PAYMENT PLAN ARE NOT AVAILABLE FOR A REFUND. ALL SALES ARE FINAL. THAT INCLUDES FOR ORDERS BEING SHIPPED OR NOT.
CUSTOMERS THAT FORGOT TO USE CODE AT CHECKOUT ARENT VALID FOR A REFUND
ORDERS THAT ARE MALFUNCTIONED OR A DEFAULT BY THE MANUFACTURER ARE ELIGABLE FOR A REFUND. WE REQUIRE PICTURES OF PROOF THAT THE PRODUCT ISNT WORKING PROPERLY.
REFUND WILL BE GOVEN ONCE PRODUCT IS RECEIVED BACK TO US.
SHIPPING WILL BE COVERED
PRODUCT THAT CAME DAMAGED IS ELIGABLE FOR REPLACEMENT WITH DETAILED PHOTOS/VIDEOS OF THE DAMAGED PRODUCT.
For assistance with products that have a manufacturer defect, please contact our support team at support@elegancenailsupply.com
The Elegance Approach
Inspire & Craft
Developing and leveling up your craft as a technician takes heart. At Elegance, we believe in providing the artists of this industry with products that will allow them to provide an unforgettable service.
Building A Connection
Not only do you provide a service as a technician, you have the opportunity to build a connection with another person. You are the coach. You lay the playing field and you have the chance to not only touch the hearts of others, but to create a love that lasts.
Beauty Begins With us
The simplicity of beauty. It all begins at the palm of your hands. You are the leader and the creator of beauty.
Quality That Will Last
From our wide varieties of acrylic to our beautifully constructed nail brushes, we bring you absolute and nothing but quality. Products that you will always use. Tools that will never fail you.